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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheri St.John

Cheri St.John

April 22, 2025

5  out of  5
rating by Cheri St.John
"Randi has been great to work with. She explained all of my options and answered my questions so that I could make the best decision for my situation."
We responded:
"Thank you, Cheri, for sharing your experience! I'm happy to hear that Randi was able to assist you effectively by explaining your options and answering your questions. We appreciate your feedback and are here to help with any future needs or questions you may have!"
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Robin Crawford

April 22, 2025

5  out of  5
rating by Robin Crawford
"Excellent service, Randi was very helpful and sounded truly happy to help me out ."
We responded:
"Thank you for the opportunity to serve your insurance needs, Robin! I appreciate the 5-star review! - Diana "
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Lisa Heifner

April 18, 2025

5  out of  5
rating by Lisa Heifner
"Kristene was so helpful and conversation with her was easy. She is knowledgeable about the ins and outs of insurance, but also gave me her perspective on the real estate market in Billings, which was very helpful. I definitely recommend her!"
We responded:
"Thank you, Lisa, for sharing your experience! I'm glad to hear that Kristene was able to assist you effectively and provide valuable insights. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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John Bullard

April 17, 2025

5  out of  5
rating by John Bullard
"Very helpful customer support!"
We responded:
"Thank you, John! I'm glad to know you found our customer support helpful."
Profile photo of Linda Vandersloot

Linda Vandersloot

April 17, 2025

5  out of  5
rating by Linda Vandersloot
"It was a pleasure working with Tawni. She’s professional and answered all my questions. Paul and I are looking forward to working with her and your team."
We responded:
"Thank you, Linda! I'm glad to hear that Tawni was able to assist you with professionalism and clarity. We're excited to continue working with you and Paul. If you have any more questions or need assistance, feel free to reach out to our office anytime!"
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Brenda Buen-Dahl

April 16, 2025

5  out of  5
rating by Brenda Buen-Dahl
"I called State Farm to get a quote on putting lost assessment coverage on one of my rentals. Randi offered to call my HOA to find out all the details to ensure that she could provide the correct amount of coverage needed.. She called me back within an hour and gave me a great rate for the coverage. I then asked her if she she would have time to look at at another rental I own to get this additional coverage that one. She immediately pulled up the address and got all the information as well as the same price she quoted for the first rental. I would highly recommend State Farm and Randi."
We responded:
"Thank you, Brenda, for sharing your experience! I'm happy to hear that Randi was able to assist you efficiently with your coverage needs. Her dedication to ensuring you received the right information and great rates is truly appreciated. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Dave Fox

April 15, 2025

4  out of  5
rating by Dave Fox
"Tawni was very helpful and assisted me with consideration. I appreciated her expertise."
We responded:
"Thank you, Dave, for sharing your feedback! I'm glad to hear that Tawni was able to assist you with care and expertise. Your satisfaction is important to us, and we're here to help with any further questions or needs you might have. Feel free to reach out anytime!"
Profile photo of Paul Groshart

Paul Groshart

April 15, 2025

5  out of  5
rating by Paul Groshart
"Randi has assisted us since we moved to Billings five years ago. Always great to work with and is always willing to answer our questions"
We responded:
"Paul, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! - Diana"
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Valentino Medicine Elk

April 12, 2025

5  out of  5
rating by Valentino Medicine Elk
"Diana Larson along with Tawni are some of the most professional and courteous insurance agents I’ve encountered in this town. Whenever I need something like new insurance cards they not only accommodate my requests but also go the extra mile and make sure I’m taken care of in all areas. I’m pleased with State Farm because of them and will continue to be a customer for many years to come."
We responded:
"Thank you, Valentino, for sharing your experience! I'm happy to know that our office has been able to assist you with your insurance needs and provide the service you deserve. It's wonderful to hear that you feel well taken care of. We're here for any future needs or questions you might have. Looking forward to continuing to serve you for many years!"
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Misty Scott

April 12, 2025

5  out of  5
rating by Misty Scott
"Randi was very friendly and helpful with my requests. Definitely an employee to hold onto."
We responded:
"Thank you, Misty, for sharing your experience! I'm happy to hear that Randi was friendly and helpful with your requests. We're grateful to have her as part of our team. If you need any further assistance, feel free to reach out to our office anytime!"
Profile photo of Kyle Cole

Kyle Cole

April 11, 2025

5  out of  5
rating by Kyle Cole
"Diana was the best insurance Agent I've ever delt with. She got me the best deal on auto insurance EVER. If you don't buy insurance from Diana, then your throwing money away plane and simple..."
We responded:
"Thank you, Kyle, for your fantastic feedback! I'm so happy to know that you found a great deal on insurance with our office. Your satisfaction is our priority, and it's wonderful to hear that you feel confident in your choice. If you need further assistance, don't hesitate to reach out."
Profile photo of Glenn Boone

Glenn Boone

April 11, 2025

5  out of  5
rating by Glenn Boone
"Great agency! Still like a good neighbor. No this is not a fake or paid for review. They really do treat you well. Doing business the old fashioned way! There's not many people doing business this way anymore sadly"
We responded:
"Glenn, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. We look forward to continuing to growing this relationship! - Diana "
Profile photo of Andrew Hayashida

Andrew Hayashida

April 10, 2025

5  out of  5
rating by Andrew Hayashida
"Randi kept me informed of the process and was very friendly."
We responded:
"Andrew, thank you for your wonderful review! I'm glad to hear that Randi kept you well-informed and provided friendly service. We appreciate your feedback and look forward to assisting you with any other insurance needs. "
Profile photo of kenneth bishop

kenneth bishop

April 10, 2025

5  out of  5
rating by kenneth bishop
"Very pleasant to talk to very professional."
We responded:
"Thank you, Kenneth! I'm glad you found our conversation pleasant and professional. If you have any questions or need any other assistance, feel free to reach out. We're here to help!"
Profile photo of Brenda Brakke

Brenda Brakke

April 9, 2025

5  out of  5
rating by Brenda Brakke
"Great customer service!!"
We responded:
"Thank you, Brenda! I'm glad you appreciated our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Chad Cavender

Chad Cavender

April 9, 2025

5  out of  5
rating by Chad Cavender
"Very willing to help and accommodating"
We responded:
"Thank you, Chad, for your wonderful feedback! I'm happy to know that you found our team willing to help and accommodating."
Profile photo of Jay Mahler

Jay Mahler

April 5, 2025

5  out of  5
rating by Jay Mahler
"Toni answered my questions and responded in a timely manner. Great!"
We responded:
"Thank you, Jay, for sharing your experience! I'm happy to hear that Toni was able to assist you promptly and answer your questions. If you need any more help or have further inquiries, feel free to reach out to our office. We're here for you!"
Profile photo of Dean Cromwell

Dean Cromwell

April 5, 2025

5  out of  5
rating by Dean Cromwell
"Diana and her staff always take great care of me. Highly recommend!!"
We responded:
"Thank you, Dean, for your kind words and recommendation! I'm happy to know that you feel well taken care of by our team. If you ever have any questions or need assistance, we're here to help!"
Profile photo of Gena Grinestaff

Gena Grinestaff

April 4, 2025

5  out of  5
rating by Gena Grinestaff
"Excellent service and complete service offering!"
We responded:
"Thank you, Gena, for your wonderful feedback! I'm happy to know that you appreciated our service and offerings. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Krista Handel

Krista Handel

April 3, 2025

5  out of  5
rating by Krista Handel
"Diana's Specialist Christine was very helpful in finding a lower rate than my previous insurer and made the transfer process fast and easy"
We responded:
"Thank you, Krista! I'm happy to hear that we were able to assist you in finding a better rate and making the transfer process smooth. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Kalei Licea

Kalei Licea

April 3, 2025

5  out of  5
rating by Kalei Licea
"Tawni was very helpful with getting me car insurance was very happy with her service"
We responded:
"Thank you, Kalei, for sharing your experience! I'm glad to hear that Tawni was able to assist you with your insurance needs. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Jackie Brickey

Jackie Brickey

April 2, 2025

5  out of  5
rating by Jackie Brickey
"This office has friendly staff and great service. We got a lower rate then anyone else after a fender bender caused our rates to go up. I highly recommend them. Thanks Kristene!!"
We responded:
"Thank you, Jackie! I'm happy to hear that our office could provide you with a lower rate after your fender bender. Kristene and the rest of the team are grateful for your recommendation. If you need any further assistance, feel free to reach out anytime!"
Profile photo of Larry

Larry

April 1, 2025

5  out of  5
rating by Larry
"Diane and Randi have been real helpful for me with my in̈durance keep up the good work"
We responded:
"Thank you, Larry! I'm happy to hear that our team has been helpful with your insurance needs. We appreciate your support and are here for any future assistance you might need. Keep in touch!"
Profile photo of Roger Sanstad

Roger Sanstad

March 29, 2025

5  out of  5
rating by Roger Sanstad
"What a fine group of people working there at State Farm. All of them were so helpful in. Diane, especially, and uh, uh, uh, I just can't say enough. How helpful they've been in this so past?And then this one experience were, I had problems with my camper and was able to still put the insurance in three months later, so I really appreciate it.Thanks, guys"
We responded:
"Thank you, Roger, for sharing your experience! I'm glad to hear that our team, especially Diane, was able to assist you effectively. It's wonderful to know that we could help with your insurance. We're here for any future needs or questions you might have!"
Profile photo of Dionne Adams

Dionne Adams

March 29, 2025

5  out of  5
rating by Dionne Adams
"RANDI is great. Quick to respond and she knows our business needs."
We responded:
"Thank you for your wonderful feedback, Dionne! I'm glad you're satisfied with our service. If you ever have any questions or need assistance, feel free to reach out."